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Frequently asked questions
Delivery & Returns
About Our Wood
Quality & Burning
Price & Ordering
Yes — we deliver kiln-dried firewood across the UK, with free standard pallet delivery to most UK mainland postcodes.
Some remote and island areas carry a delivery surcharge, including:AB31–39, AB41–45, AB51–56, FK17–21, HS1–9, IV1–3, IV10–28, IV30–32, IV36, IV40–49, IV51–56, IV99, KA27–28, KW1–3, KW5–9, KW10–17, PA20–38, PA41–49, PA60–78, PA80, PH17–26, PH30–44, PH49–50, TR21–25 and ZE1.
If you're in one of these areas, contact us to place your order and we'll confirm the delivery cost first. A few other remote locations may also carry a surcharge; if that applies to an online order, we'll contact you before dispatch and you can either continue or cancel for a full refund.
Your firewood arrives securely on a pallet by tail-lift lorry and is unloaded at the kerbside using a pallet truck.
Pallet trucks need a firm, level surface, so they can't travel over gravel, grass or soft ground. If access to your home is a little tricky, get in touch before ordering and we'll happily help you work out what to expect.
Our delivery lorries are large, so they need safe road access and a firm, level place to unload. Pallet trucks can’t travel over gravel, grass, soft ground, slopes or steps.
If access to your property is narrow or a little unusual, get in touch before ordering. We’d much rather help you check it first than have any surprises on delivery day.
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